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EPISODE 8: Why Credibility Matters

July 13, 2016 by Debra Kasowski Leave a Comment

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What is credibility? It is the quality of being believable or worthy of trust. The root of credibility is “credo” which means “I believe” in Latin. I was really excited about this because there is a local coffee shop called Credo so I had to go look at their vision and mission statement to see if there was something with the word believe in it. I found out it was Credo – coffee you can believe in so I knew they had done something with the Latin word of “credo”. I will start using this word more often as the word believe is powerful to me.

Trust is built on credibility and credibility comes from acting in others interests before your own. Steve Denny, Killing the Giants

The reason I want to talk about credibility is to make sure everyone has an understanding of what credibility is. It walks hand in hand and side by side with trust. It is essential in any role. When you think of yourself and a customer if you are going to invest your time, money, or resources, would you want to invest in someone or an organization who delivers on their promises?

There are a lot of multi-facets when we think of credibility. There are a lot of things we want to think about. So if we are working with a sales person for instance you want them to be knowledgeable about their product. You start getting suspicious when it feels like they are omitting something or not sharing what they need to. The first thing a person usually thinks about when they think about a police officer is safety. An officer that is rude or condescending or not looking out for your best interest you start to question your safety. I have not come across this. In the movies, everything is glorified. There is often a suspicion of who is an officer and who is not – that is made for Hollywood.

It does not matter your position or role, credibility and trust are earned. It is not one thing; it is a combination of things really looking at a person’s core values. It is their character. When someone abides by their core values, they take 100% responsibility. (Listen is Episode 1 – Taking 100% Responsibility)

The people who act and make decisions based on their core values. If they make a mistake, they own it – it all comes back to taking 100% responsibility. We see those people as credible.

Someone’s expertise or their education, like a published author like myself, there is a sense of credibility. It is not always by title. Education and display of expertise on a subject matter that is also when you will see the credibility.

Emotional intelligence is a topic I am fond of and certified in. When someone is able to convey their messages, focus on solutions when there are issues that arise, control their emotions in situations and able to recognize the emotions of others – that also makes someone more credible.

The fact that someone shows up and behaves and even dresses professionally. When you go to see a surgeon or a physician of any kind, for example, they usually have a white coat and a stethoscope. If they showed up disheveled with their hair out of line or part of their shirt tucked in their pants and part untucked on the outside, and shoes were full of mud. Would you want them to be looking after your health? Thinking – it could be situational but who knows – you might start questioning whether or not you want that person taking care of you.

A good communicator is someone who is consistent with their words and they stand by their promises. They stand by what they are going to deliver.

Where is credibility important? Basically, it is all the time. It impacts integrity as well. It is about doing the right thing even when no one is watching. Some of the ways you can tell that credibility really matters are when you are watching someone live by their values. As a business owner, entrepreneur, or a leader, you can use testimonials in your marketing. If you are thinking of applying for a position, your references are your testimonial. They are your marketing as to whether or not they think you will be successful for the job – describing your skills and abilities. Social proof!

Credibility is leverage. When people see you as a credible source, they are more likely to purchase your products and services when what you deliver is endorsed by others. There is an opportunity to profit by leveraging your credibility and delivering on your promises by helping people get to where they want to get to or the products they need.

How to Establish Credibility

Remember credibility is not an overnight thing. It is something that is established over time. Credible leaders are people who “walk the talk”.

They are people you feel you can trust and respect.
They are honest.
Not only are they educated, but they continue to learn and grow. They are competent.
They hold themselves accountable as well as others.
They are true to themselves.
They watch out for the interests of others.
They have the ability to delegate; not every leader can do this. You hear about micromanagement and people getting frustrated because someone is always looking over their shoulder.
The credible leader has the ability to trust in the ability of their people. They have a positive attitude and they are committed to getting the job done.
They understand. They are flexible. They know that life happens and sometimes we have to adjust our course.

When Credibility Really Matters – Establishing Your Team

Credibility really matters when you are looking at leadership, when you are working on your business, or even in an organization – thinking about the people working for you and yourself as a leader. I believe every single person is a leader. You are the leader of YOU and you have a following of people who look to you to be inspired with confidence.

Think of the leaders in your life. The people around you with you do business with and the people who are a part of your team. You may be thinking, “What team?” You do have team – think about your optometrist, dentist, doctor, personal trainer if you have one, spouse/partner, kids, accountant, and your lawyer just to name a few. These people are all part of your team. The people you decide to bring onto your team to serve you so you can serve others so you can serve others are important. You do not want to take those decisions lightly. You want to have people on your team who may you even more credible, who are establishing you, taking care of you – your health and wellness. These are people who are a part of your team.

What are you doing to establish your credibility?

Once credibility is lost, it takes a long time for people to rebuild their reputation. You do not want to damage it. The best thing to do is to do the right things even no one is watching. If something does not feel aligned, I want you to take a step back and reflect on your core values. If it does not align, you will always face a constant struggle. You may have seen the poster saying “The struggle is real.” It will be real alright. You stomach may be flipping and you may have headaches. These symptoms are all signals for you letting you know you are off track.

Journal Exercise: How you want to show up in the world? Why credibility matter to you?

Email me at Debra@debrakasowski.com and let us know what you would like to be featured on the show. Subscribe to The Millionaire Woman Show. Give us a 5-star rating!

DEBRA KASOWSKI, BScN CEC is an award-winning best-selling author, transformational speaker, blogger, and Certified Executive Coach. She has a heart of a teacher and is certified in Appreciative Inquiry and Emotional Intelligence. Her writing has been published in a variety of print and online magazines. Debra Kasowski International helps executives, entrepreneurs, and organizations boost their productivity, performance, and profits. It all starts with people and passion. Sign up the Success Secrets Newsletter and get your free mp3 download today! www.debrakasowski.com

Time 11:30 min

EPISODE 7: Making the Human Connection

July 7, 2016 by Debra Kasowski Leave a Comment

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“I define connection as the energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship.” Brene Brown

Connecting with people is human nature; we are social beings. With technology, you would think we would be more connected than ever but the opposite is true. People feel disconnected because they are missing the human connection.

Research shows that if you want to make a good first impression it is best to make it in person. Once a person makes the first impression it is often difficult to change it but we need to be careful “not to judge a book by its cover”, they could be your best client. You want to be open and test the reality of your impression by asking thoughtful questions and getting to know the person better. These impressions are often made in 3 seconds and 7 seconds online.

I remember a sales person sharing a story with me about a time when a person dressed in dirty work clothes came into their furniture store right before closing – 20-30 minutes before. Most of the sales people avoided eye contact with the person but he was curious about this person who just came into the store. This individual wanted to furnish his whole house and used this salesman to do it. Imagine his commission – all because her withheld or did not let his judgment influence him.

How do you make a human connection?

Start with being yourself.
Be Open.
Be Confident in Who You Are.
Smile – it’s FREE and a universal language!
Project a Positive Attitude!
Start with small talk and learn more.

Ask questions such as:

Do you have a pet?
Do you have children?
Are you married?
Where did you go on your last vacation?
What book are you currently reading?

Take an interest in who people are. Be genuinely curious! There is a saying, “People want to know how much you care before they want to know how much you know!”

Make it about them!

Build relationships that are win-win without going straight to selling your product or service.

“If your focus is the immediate sale, you’re going to miss a lot of future opportunities.” – Ivan Misner, Founder of BNI, Business Network International

Learn about the people you connect with. What are their hobbies or interests? What are their personal goals?

Discover common interests – ways you can relate to one another.

Focus on what you can do for them. Introduce them to people they need to know – BE a CONNECTOR.

Connectors are influencers – whatever you put out into the world you will receive back.

Invite clients to be a part of your circle or community by inviting them to lunch or business mixers. Mail handwritten notes of gratitude or warm letters letting them know what you have been up to. Invite them to educational workshops. Email or send them an article that might be of interest to them.

I remember listening to Sandra Yancey, the Founder of eWomen Network share that when she was a little girl her mother told her to remember, “Give without remembering and take without forgetting.”

We need to find time to connect in our busy schedules. When we do connect – we need to actively listen and be present in the conversation.

Truly listen…

Hold back from jumping into the conversation before the other person stops speaking. It’s okay to wait for a pause. Think and then talk.

When I was in my coach training, we had an acronym – W.A.I.T. – Why Am I Talking?

Listen – you will learn so much more!

Time 9:28 min

EPISODE 6: Boost Your Productivity and Performance

July 5, 2016 by Debra Kasowski Leave a Comment

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“If you spend too much time thinking about a thing, you’ll never get it done.” – Bruce Lee

Productivity and performance can be a total game changer. We all have the same 24 hours in a day but some people seem to get more accomplished than others and others say, “I don’t get it. How do you get to do all that?” The secret lies in the sauce.

Boost productivity and performance is about blocking time. We cannot make more time. We all have the same amount of time but how do we structure the time that we have. How are we using it more effectively?

I have an awesome downloadable – Infographic for you!

DOWNLOAD HERE

There are many Time Tracking logs or apps out there. I have used time tracking for those people who claim that they are “so busy” and we hear people use the buzz word “busy”. I do make the attempt to track my time anytime I catch myself saying that I am busy. Busy is that buzz word but it is almost like an excuse for people not doing things. It is actually saying, “I do not want to do that” or “That’s not important to me.”

When you start tracking your time, you can start seeing where you are spending your time. You can do the same exercise by tracking the amount of water you drink, the workouts you want to have, or anywhere you want to make a change. If you start tracking it, anything that you track you are able to manage better. Start tracking your time for 3-7 days to see where you are actually spending your time and then you can adjust accordingly.

One of the great things I like to recommend to people is scheduling 30 minutes in the morning to start to plan your day and another 30 minutes at the end of the day to review and plan for the next day. You will be forward thinking, you are making the plan, and have an intended direction of where you want your day to go.

Make a list of all your priorities. What are the A-game changers where you are going to have the greatest return on your investment? This is where you need to be focusing your time. Focus on your priorities first.

Set office hours to eliminate distractions and interruptions. It is so easy for people to pop by and say you are working at home today or you don’t have office hours I can just pop in and have a casual chat. If you are in the middle of working on something important that you have a deadline, these interruptions can really suck some of the time that you have. Consider that when you are working on a big project there may be a time of the day where you just need to close your door.

Turn off notifications and email alerts on your smartphone and computer. BING! Every time you see one of those, it is a bright shiny object! BING! BING! BING! Or SQUIRREL – anything that takes you attention to a different place!

Block out time on your calendar to focus on high priority tasks. Block off dedicated time. Use a timer. You would be surprised how much you can accomplish in 20 minutes when you are trying to beat a clock.

Develop a system for managing information such as paper and emails so you only deal with it once if possible. Consider creating folder or filters to help sort emails. Do not hang on to emails that do not require a reply or that you can get the information somewhere else.

Delegate to others who have the knowledge, skills, and ability to get a task done so you can focus on high priority tasks requiring your expertise. I know sometimes we like to be in control and be the boss. If you want to be a smart boss you need to delegate some of that out. If people have the knowledge, skills, and ability, let them do the work that they love to do. You can focus on the work that is a high priority and you can focus on your expertise. Everybody is using their skills more effectively on a team.

Don’t schedule meetings unless they are necessary and they have a targeted agenda. Sometimes I think people throw up meetings just to have a meeting but then they get there, there is no focus or direction and they feel that people are just wasting their time. When they could be focusing on what is really important to them, what has pressing deadlines, and where they are going to get the greatest return on their investment? Ask yourself whether or not you can do a meeting over the phone versus driving to somewhere or taking up a lot of time. Sometimes it can be addressed in an email. Consider how you can respond so you can get to the meat of the matter very quickly.

FOCUS on ONE activity or task until completed…then REWARD yourself and CELEBRATE! It might be a stretch break or getting a coffee or a cup of tea giving you a small reward so you are focused on one activity. “If you spend too much time thinking about a thing, you’ll never get it done.” When you start doing too many things or multi-tasking, it divides your attention. Put your intention and attention to the place you want to get your results.

Try these 10 things and you will be boosting your productivity and performance and watch what happens to your results.

Be an implementer!

Email me at Debra@debrakasowski.com and let us know what you would like to be featured on the show. Subscribe to The Millionaire Woman Show. Give us a 5-star rating!

Time 9:11 min

EPISODE 5: Your Habits Determine Your Future

June 29, 2016 by Debra Kasowski Leave a Comment

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We often think it is those big things or those big events or situations that determine our future. It is really about the little things that we do, the tasks-everything from getting up in the morning and brushing your teeth. The way you get up in the morning if you really broke it down you’ll notice you have certain habits or routines that are the same every day. Thinking about what those habits are. There are bad habits which people can pick up very quickly and there are the good habits those are the habits that support a healthy lifestyle that keeps you well so you can give your gifts and share them with the world.

Some of the bad habits you may have will be listed on the left-hand side and on the right side of the table you will notice ways to reframe them. Talk about how you can shift your bad habits and change them so you can put in more productive ways to improve the habits that you have so you can achieve success that you want. If habits determine your future, it is really important to dig deep, get self-aware and find out what could be holding you back from the success that you desire.

badhabitsandgoodhabits
REFRAME GOOD HABITS Avoiding difficult conversations.I am able to have difficult conversations in a timely manner and respectfully.Missing breakfast.I eat breakfast.Staying up late and sleeping in when you have to go to work or be at the office for a big presentation.I ensure I get adequate rest so I can think properly.Avoiding sales calls.I set a time to do the sales calls I need to do.Being late to meetingsI am on time or at least 5 minutes early.Not getting any exerciseI am exercising and feeling strong and confident.Not drinking enough water.I ensure that I am hydrated.Spending your money today without saving for the future.I pay myself first. I am saving for my future.Procrastination.I put my plan into action.PerfectionI get started and adjust as I go.

We talk about smoking and retail therapy – not only can they be a habit but also an addiction to fulfill a need.

At the end of the day, it is all about making a behavioral change. When we think about a changing behavior, we think “No it is not me who needs to make a change, it is the other person who has to change.” The only person you have control over is you and what you are doing for yourself.

Good habits are … see the reframing in the table above.

Imagine if you procrastinated on taking out the trash. Things would get a little stinky and smelly. The same thing happens with life situations, if you do not tend to them or nurture them- it can get out of hand.

Do what you need to do and get it out of the way.

A bad habit has a consequence. Missing breakfast today might not seem like a big deal but if you are missing it or having additional chocolate or extra portions, the consequences won’t be seen today. They are seen in the future – years down the road like with smoking and lung cancer. The consequences are not seen right now.

Good habits can be taken for granted – the healthy eating, going for a walk, walking the dog, or protecting yourself from the sun. These are all things to initiate good habits – good hygiene for example.

Look for the patterns. What are your bad habits? Identify them and write them down. Review your habits and think about 1-2 things you would like to make a plan to change. Financial. Exercise. Your Health. Once you create a plan, get help from someone who has a specialty in that area – someone you trust or great knowledge to help you develop a change. You might a grab a book from the library or bookstore to help you develop a change.

Remember no one can make you change. The change needs to come from within. For example, let’s say weight loss is a subject. It is about gathering those resources and asking those questions. You could have a dietician come on board. You could have an exercise specialist or trainer. Grab some cookbooks from the bookstore. Learn how to cook differently. You may do research online Make sure you are going to credible websites because it seems like everyone is giving out advice.

Your habits will determine your future. What are 1-2 habits you would like to change in the next 30 days?

It is like a goal. We have a time stamp. We will re-evaluate in the next 30 days. Think about the strategies and make a plan for how you are going to make the change. How are you going to be held accountable?

The other things that can be seen as habits are: not brushing your teeth, not speaking up or making a request in the office, not making those sales calls, or doing the follow up with the people you met at the networking event. These are all habits that affect the success and the results you are getting.

The only way to change what you are doing is to ask:

What is working?
What is not working?
What do I need to improve?

Look at your habits and pick 1-2 that would have the greatest impact right on your life right now. We all have habits. When we take the time to reflect and we are self-aware of them that is when we can start creating the change.

When you show up and be the change in the world, you change the world around you. You may say, “Wow! Everyone changed!” Guess what? The change is actually YOU! It is one of the most powerful transformational changes that could be helping propel yourself forward. Take those habits and break them down into smaller pieces. What are you going to do this week? Today? Maybe you need to find an app for entering the data for how many glasses or water you drank or how many sit-ups you did. You may consider using a journal to track things.

Think about all the little things. The little things really affect the big picture.

Time 11:12 min

EPISODE 4 : Receiving Feedback

June 29, 2016 by Debra Kasowski Leave a Comment

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We receive feedback all around us every day. This is the world telling us about what’s going on – you receive feedback when you step on a scale or when you pick up the phone. Some feedback is direct and some feedback is in the direct.

Feedback can help us figure out if we are on the right track or the wrong track.

A quote that resonates with me when I think about feedback by Thomas A. Edison, “ I had not failed I have just found 10, 000 ways that won’t work.”

When you get the feedback you can adjust as you go. You can decide whether the feedback has validity and whether or not it is something you want to integrate into what you do on a regular basis.

There are a lot of courses on how to deliver effective feedback but there isn’t a lot of information on receiving feedback. I came across the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen and it’s a New York Times Bestseller – very powerful. They are also co-authors of another great book called Difficult Conversations.

There are three forms of feedback according to Heen and Stone/;

Appreciation – which everyone loves – kudos, the praises, and the high fives.
Coaching – Coaching is meant is for improvement
Evaluation – Evaluation is seen as judgment – that is when people can become standoffish because if an evaluation is good, “they are like oh – great!” then we are back to appreciation. If they see the evaluation as bad, they feel like what they bring to the workplace or the business front is not recognized and appreciated.

An example of a time when I was coaching someone they thought I was going to come from a place of evaluation and that they would be in trouble for someone. So I said “No, no, no. I am here with the intention of coaching.” We took a step back and I talked about the three types of feedback and that my intent was to from a place of being a coach, “I am here to help you improve and offer suggestions.” At the end of the day, the receiver of the feedback decides whether or not they are going to accept the feedback or not. It changed the whole tone of the conversation. Instead of that person thinking I was making a judgment about their performance, we were able to further discuss how we were going to use this information.to improve for the next time. If the giver and receiver are not on the same page, you will start noticing tension and misunderstanding which can lead to difficult conversations.

If you ensure that your receiver is understanding what you are trying to deliver, (if you are the delivering the feedback) it makes the feedback ready to absorb.

You may be asking yourself, “When is a good time to deliver feedback?” The things you need to keep in mind is that not everyone likes to receive feedback publicly or likes to be coached in front of their peers. One of the things that I find works very well, if you can step aside and go to a quiet area or behind closed doors, so you can have this conversation so the person you are talking with can be very candid and allow for the vulnerability – that deep conversation.

You want to start off by listening for what the receiver hears from the feedback. When you are delivering the feedback, you can remind them from what place you are coming from, appreciation, coaching, or evaluation. Once you make you make that clear, ask to make sure that the receiver knows that. As the receiver, if you are unsure as to where this feedback is coming from you have your own responsibility of saying, “Hey, this is what I am hearing, are you trying to coach me or are you trying to pass a judgment? Because what I am hearing is this…” This makes a huge difference in these conversations and could really avoid any misunderstandings.

Think about how you receive feedback and don’t be afraid to offer feedback in reflection. Something Marshall Goldsmith encourages is Feed Forward – offer suggestions and improvements of what can be better next time. An example he likes to use is to imagine someone did a presentation in a meeting and they did not do a very good job. People were nodding off, distracted and started playing on their phones. It was not well received and instead of telling the person that the meeting did not go well. The FeedForward approach is about offering them suggestions of what they could do better the next time and having the open discussion. Most of the time if the person is self-aware they are going to know if it did not go well especially if they were able to read the room. Instead, of reminding them and rehashing the obvious, let’s talk about how we can make it better. Always focus on the positive side and moving forward.

Think about how you have received feedback before. I myself, while I was reading this book, I had a family situation come up. I was like “Why is this person telling me what to do?” I actually got a little bit defensive and a little bit upset with it. As I was reading the book, I actually took a step away to go to a quiet space to read this book. My ah-ha was “Oh, okay, I get it. Even though they said this, I did not have to accept it. They were offering me feedback without knowing the whole context of the situation. They came in part way and did not think about it. I asked myself, “Were they trying to make a judgment or offer me some improvement?”

I decided to take it as some improvement. So I thought okay – I am not going to let it bother me. It was easier to let it go and move forward. I do not want to be holding grudges and I hope that you don’t either. Because these things hold us back from getting the success that we want. Every time you see that person you will think of that situation and all it becomes is a weight – a weight on your back that stops you from moving forward. If you want to achieve success, you cannot have grudges. You cannot hold onto the past. You need to be able to move forward, learn the lessons that you need to, and see if there is valid information from the information you receive.

Use the feedback you receive to your advantage. Is there some truth to the feedback you are receiving? Is there something you can do with it? Is there something you need to stop doing? Adjust your course as you go – soon enough you will be on the right path to your success.

Time 10:15 min