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EPISODE 23: Learn to Intentionally Listen and Learn

September 1, 2016 by Debra Kasowski Leave a Comment

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Episode 23 – Learn to Intentionally Listen and Learn

“The world is giving you answer each day. Learn to listen.” – Unknown

There is a significant difference between hearing and listening. I discovered the best definition of the differences on a website called The Difference Between, “Hearing is the act of perceiving and receiving sound waves or vibrations through the ear. Listening is the act of hearing a sound and understanding what you hear.”

Do you know someone who hears that you’re speaking but never seems to be listening?

I think we all know someone like that. It can become frustrating and lead to arguments and disagreements especially emphasizing that they weren’t listening.

WE REMEMBER
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we discuss with others
80% of what we personally experience
95% of what we teach others

– Edgar Dale

Studies have shown that we remember approximately 25 to 50% of what we hear. I find this statistic shocking. It is the time we do something different. It is the time that we become intentional with our listening so we can learn. How much more would you accomplish if you took the time to truly listen?

“We have two ears and one mouth and we should use them proportionally.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can’t Stop Talking

One of the principles of the 7 Habits of Highly Effective People written by Stephen Covey states, “Seek First to Understand, Then To Be Understood”. Intentional listening begins when we focus and listen to what the other person is saying. It is the ability to put aside any distracting thoughts and truly be present. If we listen to our own thoughts we’re going to want to interrupt the other person and share our ideas or solutions of what we have done because we have this fear of losing our thoughts. This is where the arguments and disagreements come in because are thinking too far ahead and were not really listening to what is being said.

Arguments and disagreements are a reactive approach to conversation versus a responsive approach. When emotions are high, our brains move into a “fight or flight” response. Your amygdala, a small area of your brain, reacts to protect you and shuts down other areas of the brain that would otherwise analyze the threats. Psychologist Daniel Goleman refers to this as the boiling over point or that amygdala hijack where the intelligent part of your brain is no longer in control and you no longer reason with what’s being said. You cannot often reason with someone who is gone past their boiling point. You can learn to choose the words that you use to meet a person where they are at and truly listen to understand where they’re coming from, what their expectations are, what their hopes and fears are to really gain a clear picture of a situation.

“Most people do not listen with the intent to understand; they listen with the intent to reply.”
― Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

How Do I Begin?

There is so much more to listening than keeping your mouth closed and being silent. When you’re listening you are coming from a place of being nonjudgmental and simply curious about what the other person is saying. You let them know that you’re engaged through your body language by nodding your head and maintaining eye contact with them while they speak to demonstrate an interest in what they’re saying. You wait for the person who’s speaking for a pause to ask questions regarding what they said or to clarify what you been reading between the lines. You may paraphrase what they’ve said to ensure that your understanding what they’re saying.

Another way to truly understand what a person is saying is by putting yourself in another person’s shoes, being empathetic, and try to gain an understanding of what they might be thinking and feeling. You might want to repeat facts that you’ve heard or knowledge their emotions. You may say something like, “I am trying to get a sense of how you’re feeling … Are you feeling __________?” to ensure your perceptions are correct. When you do this you make people feel like they’re the most important person in the world and at the moment they should be if you’re truly listening.

The book Just Listen: Discover The Secret To Getting Through To Absolutely Anyone by Dr. Mark Goulston is one of the best books out there on the topic of listening. He shares strategies and techniques that are designed to help you successfully communicate with anyone. He has trained the FBI and police hostage negotiators to handle life or death situations. The same tips and techniques can be used by you. One of the techniques he describes in the book is called The Persuasion Cycle that was inspired by James Prochaska and Carlo DiClemente from Their Trans-Theoretical Model of Change. Dr. Goulston states that you need to speak with a person in a manner that moves them.

“From resisting to listening
from listening to considering
from considering to willing to do
from willing to do to doing
from doing to glad they did it and continue doing.”

He believes that you can get through to absolutely anyone when you can have them buy into what you’re saying and it all stems back to listening.

Where Does it All Begin

You must truly understand yourself, your emotions, and what triggers you to react and circumstances versus respond. One of the things that Dr. Goulston says, “If you want to open the lines of communication, you must open your mind first.” It begins with suspending all judgment. When you remove judgment, everyone is on equal playing field and your mind is open to the possibilities.

One of the acronyms that we used in my coaching program was W.A.I.T.

“Why Am I Talking?”

If you start talking while another person is speaking, no one is listening. You learn so much more when you spend time listening intentionally.

When is Listening Important?

Listening is important in everything we do. Intentional listening can prevent misunderstandings, de-escalate and resolve conflict, discover solutions to problems. Listening is important in parenting in understanding the needs of your child.

Listening is important in leadership to learn what your people want and need. We need to learn a person’s preferences. An introvert may have different needs than an extrovert. The Disney Institute had an article about intentional listening in the workplace. They stated the importance of learning people’s preferences and gaining an understanding of whether they like to work individually or in a team or in a combination of both. By learning this information you can better suit the person to the role and the responsibilities that they need to fulfill. They will be more likely to be successful if they’re working in their preference. Resistance occurs when we have people doing things that do not suit them or do not align with who they are.

Listening is important in sales and understanding your customers wants and needs and learning whether or not you have the ability to fulfill them. When customers have complaints or want to vent, this is a great opportunity for learning. For when someone complains events about a situation, they often have a picture of what the ideal situation would be. It is up to you to learn what that is. If you listen with sincerity and interest in what they are saying, you may be able to resolve conflict easily and create a win-win situation.

Why is listening important to you? What are you listening to? What do you need to be listening for? Where in your life do you need to be more intentional with your listening?

Be intentional with your listening. There is more to listening that what you are hearing. When you listen to podcasts like this one, grab the show notes when you can. Choose to take action or integrate one of your learnings into who you are or how you want to show up in the world.

There is a big difference between what you hear and what you listen to learn and understand!

I would love to hear about how intentionally listening has impacted your life. E-mail me at Debra@DebraKasowski.com. Thank you for listening to The Millionaire Woman Show where we talk about leadership, business, and human potential to help you live rich from the inside out. Subscribe to The Millionaire Woman Show. Give us a 5-star rating! Sign up for our Newsletter www.debrakasowski.com

DEBRA KASOWSKI, BScN CEC is an award-winning best-selling author, transformational speaker, blogger, and Certified Executive Coach. She has a heart of a teacher and is certified in Appreciative Inquiry and Emotional Intelligence. Her writing has been published in a variety of print and online magazines. Debra Kasowski International helps executives, entrepreneurs, and organizations boost their productivity, performance, and profits. It all starts with people and passion. Sign up the Success Secrets Newsletter and get your free mp3 download today! www.debrakasowski.com

Time: 12:23 min

Why are You Stalling? Get Out of Your Own Way

September 1, 2016 by Debra Kasowski Leave a Comment

[embedyt] http://www.youtube.com/watch?v=gpDKbWVeZWo[/embedyt]

EPISODE 22: Focus on What You Want

August 30, 2016 by Debra Kasowski Leave a Comment

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Episode 22: Focus on What You Want

“If you want to be happy, do not dwell in the past, do not worry about the future, focus on living fully in the present.”
― Roy Bennett

There are so many things going on in our daily lives that we’re distracted from being focused and being in the present moment. Look around you there are some people who are super focused; they know exactly what they want and are driven to succeed. Then there are others who don’t know what they want to appear to be stumbling through life. Which person are you?

Do not be dismayed if you find yourself being the person with lack of focus. By listening to this podcast you’ll find ways to zoom in on your focus.

Knowing what you want gives you clarity. Everything around you becomes clearer. You know what goals you want and decision-making becomes easy. When you’re unclear, it kind of feels like walking around in the dark where you don’t know exactly where you’re going and can stub your toe. You can get clear by just sitting down and writing out what it is you want. Don’t judge or critique your and writing. Don’t worry about spelling or grammar. Keep writing!

Catch your thoughts and shift. In Episode 13 The Power Of Positive Thinking we talked about how we have 50,000 to 70,000 thoughts in a day and that 80% of those thoughts were negative. When you realize you are having negative thoughts and you are self-aware of them, you have the ability to change thought. You can shift gears or flip the light switch in your thought process. As you notice the negative thoughts, you can either accept it or you can reject it. Reframe the thoughts into something more positive. It really comes down to focusing on what you want and not what you don’t want

What do you think happens when you focus on what you don’t want? Worries, fears, anxiety, self-doubt, and your internal critic pops its head and that’s all we see. As you focus on what you don’t want, your action star reflecting your thoughts and you self-sabotage yourself from getting what you really want. There is so much power in the way you think. I cannot stress enough how much you need to be paying attention to how your thinking. It impacts everything you do. You end up joining the ancient awful club and feel awful. Your mind thinks that’s what you want. Worrying just attracts problems and notice you don’t worry about what outcomes you want. You only end up worrying about what you lack which ends up bringing you more lack.

When you experience resistance, there is often a misalignment with your values and who you want to be. This internal conflict is alerting you to the fact that you’re focusing on the wrong things. You need to start focusing on what you can control versus what you cannot.

Energy flows where your attention goes. What are you paying attention to? The reticular activating system (RAS) is our brain’s attention center. It is the place where our thoughts and feelings interact with their outside world and how we interpret it. If you focus on your past and see your past with regret, your actions will not move you forward toward renewed future.

Esther Hicks said, “A belief is a thought you keep thinking and things actualize around it to confirm that thought.” When you put a spotlight on something, you will find evidence and rationale to make that thought your truth. It becomes your reality. focus perspective However, if you change your focus by looking at other perspectives and choose a reality that you truly want, you will find evidence and rationale that supports that truth. Whatever you believe becomes your reality. You need to lock into the thoughts that you want and get really focused on where you want to go with your thoughts and the actions you will be taking.

You may be telling yourself right now that I don’t like my reality. Your reality may be your present or remember no moment is permanent. You can either accept your reality as it is or choose different thoughts to feel differently and you will start taking actions to match your new belief. You need to believe in your reality and that you can always improve. No matter if it is a positive or negative moment is temporary. Whatever you believe your reality to be will be the story that you share and tell yourself.

The trouble is and that people get caught up in comparing themselves to others through social media and real life. For professionals, many individuals saw social media as a form of showcasing their skills, talents, and abilities and making them stand out from the crowd. Some individuals have used social media to compare their lives to the lives of others. Have you noticed that people post all the great things about what’s going on in their lives? You are comparing yourself to a moment in time and not their whole life timeline. You may see exotic travels, celebrations with friends, and other things that you may long for. This comparison can make people feel depressed if they choose to and they will not take actions that support what they want. When you compare yourself to others you are focusing on another person’s reality and what they believe to be true.

I want to ask you some questions to help you get clear and focus on what you want.

What action will give you your greatest return on investment of your time money and other resources? These are the needle-movers or the game-changers. Are you taking the right actions?

What are the things that are distracting you?

What thoughts are you having? Are you experiencing worry fear and self-doubt? It just means that you’re focusing on what you don’t want. Shift the thought and change your actions.

Here are some things to help you get laser focused and get what you want:

Get super clear on what it is that you want. Write it down.

Accept what is and create the reality that you wish to see. Don’t worry about what everyone else’s thinking or doing. Their opinion applies to them and not to you. People’s advice comes from their own experiences and fears. Choose what you want to accept and what you choose to reject as truth.

Visualize the results that you want.

Prioritize tasks and things you need to get done.

Prepare for what you want and need by gathering resources, accumulating knowledge, and developing your skills and abilities.

Eliminate your distractions and interruptions. Don’t check your e-mail in the morning until you have done some focused work. No e-mail or texting and tell the task is done.

Remove any clutter on your desk or in your space. You may develop the urge to start cleaning it or start working on another project.

Learn to say “no”. You cannot be all things to all people and accomplish what you want to get done for yourself. By focusing on pleasing others, you may lose focus on who you are and what you wanted to accomplish. I’m not saying you shouldn’t help people. There is a difference between helping others and living a life doing what others want for you. By living a life of pleasing others you please no one because other people have different expectations than what you do.

“Focusing is about saying No.”
― Steve Jobs

Take a break every hour for about 5 to 10 min. In order for your focus to be sustainable, you must take a break to recharge and rejuvenate. Your mind does need some time to wander and generate new ideas. You often get a fresh perspective when you come back and look at what you’re focused on.

Take actions that support what you are working toward achieving. You will notice that you will be more productive and efficient with your time, talent and efforts.

Change your focus to what you want and not on what you don’t want – for it will become your reality.

Don’t forget to grab your free DOWNLOAD to help you

get focused on what you want.

I would love to hear about how focusing on what you want has impacted your life. E-mail me at Debra@DebraKasowski.com. Thank you for listening to The Millionaire Woman Show where we talk about leadership, business, and human potential to help you live rich from the inside out. Subscribe to The Millionaire Woman Show. Give us a 5-star rating! Sign up for our Newsletter www.debrakasowski.com

Time 12:15 mins

How to Mentally Prepare for Difficult Conversations

August 29, 2016 by Debra Kasowski Leave a Comment

I distinctly remember the performance appraisal that was a game changer in my management career. I was only a few years into the position and my manager suggested that an area I should focus on should be “people management” and dealing with difficult and challenging conversations. No sooner than I inked it, the experiences came fast and furious. It goes to show you how powerful it is when you ink something you want to accomplish.

Acknowledge Your Discomfort

inside of a tight cardboard box My stomach was in knots as I approached my first conversation. It is not like I have not had a difficult conversation before it was that this one seemed so formal. Just the thought of it made me uncomfortable. I was reminded by my manager that no one likes to have these conversations. The discomfort is real for both people in the conversation. Here I was being pushed out of my comfort zone. There is no doubt that these conversations cause discomfort. They are necessary for establishing expectations, clearing up misunderstandings, and aligning with your values. You need to learn how to be uncomfortable with the uncomfortable. It will challenge and stretch you.

Make a Game Plan

Since that time, I have had many of these conversations. I still carry some discomfort. How can you not people and emotions are involved? I now have a game plan. A plan which helps me get focused. This plan also helps me remember one of the most important things – at the end of the day, we are all people doing the best that we can with what we know and the experiences we have had. You can create your own plan for managing difficult conversations.

Prepare for the Conversation

The steps in dealing with conflict or having a difficult conversation are fairly simple but not always easy. Conversations can get heated so you want to make sure that you are mentally prepared. Preparation begins with knowing yourself or what we refer to self-awareness in the emotional intelligence world.

Ask yourself these questions:

What makes this conversation difficult?

What emotions has this situation triggered for me?

What do I think they are thinking or feeling?

What assumptions am I making?

What are the facts?

What information am I missing?

What are the expectations?

Did the person have the tools and resources they needed to be successful? If not, what do they need to feel supported?

Write Out a Script

Emotions can get charged in these conversations and sometimes we forget what we want to say. Write out what you would like to say. What do you want to know? Acknowledge that the conversation is difficult for you. It may be difficult because someone may have violated your trust or you’re disappointed in the actions the person took. You may be worried about being judged or criticized and want to avoid having the conversation. You want to ask more questions versus only telling them how things should be. Come from a place of curiosity and learn more about how they see the situation.

Use the TEACHER™ method:

Thank the person for meeting with you.

Explain the reason why you are having this conversation.

Acknowledge that it is a difficult conversation and express how you are feeling.

Call on them to share their perspective and express how they are feeling.

Hold yourself or the other person accountable for how their actions and behaviours have impacted the situation and/or event.

Express gratitude for the meeting.

Resolve to move toward a positive outcome.

Open Up the Conversation

Have the conversation in a timely manner so it is relevant and does not have a greater impact than it needs to. Some people have some guilt about having these conversations because the outcomes are not always desired. It is not unusual to feel this way as we are often talking about people and their livelihood. The outcomes may lead to discipline or termination. Take note that not all outcomes are bad. Some of the conversations that I have gone into have not been as challenging as I had anticipated because the person has self-reflected and had self-awareness into their actions and behaviours. Sometimes they have already taken steps to make improvements; this made these difficult conversations feel a lot more simple and easy.

You need to learn how invested and motivated the person is to meet the expectations. If they are not invested or motivated, they may no longer be a right fit. You may want to ask them directly if they believe it is or not. Let them reflect and determine if it is or isn’t. If they are unsure, you may need to make the decision for them. Keep in mind these decisions are made for them NOT to them. Although, they may not feel it at the time; it often is best for all of those involved. Bridges of communication are meant to be built not torn down as you never know when a relationship will be needed or nurtured in the future.

What we need to be reminded of is that we are all human and can make mistakes. We can learn from mistakes and make better choices. You cannot make someone do something. You can plant the seed of change by helping the person you are having the conversation with become more aware.

When I am faced difficult conversations, I learn more about myself and others and how each situation needs to be treated individually even with a plan. You can successful handle difficult conversations; it all starts with inking it on paper. Once you do, there is no turning back. Prepare to be uncomfortable and know that you are not alone. People are people and all conversations start with respect.

DEBRA KASOWSKI, BScN CEC is an award-winning best-selling author, transformational speaker, blogger, and Certified Executive Coach. She has a heart of a teacher and is certified in Appreciative Inquiry and Emotional Intelligence. Her writing has been published in a variety of print and online magazines. Debra Kasowski International helps executives, entrepreneurs, and organizations boost their productivity, performance, and profits. It all starts with people and passion. Sign up for the Success Secrets Newsletter and get your free mp3 download today! www.debrakasowski.com

EPISODE 21: Addressing Fears and Feelings

August 25, 2016 by Debra Kasowski Leave a Comment

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EPISODE 21 – Addressing Fears and Feelings

We all have fears and feelings. The emotions that we feel impact our thoughts, feelings, and actions. They act like a beacon or a lighthouse, letting us know how the world is going on around us. Our emotions are our sensor. But it’s important to develop self-awareness so that you can learn and know yourself and be able to recognize and identify the thoughts associated with the emotions that you’re having. Your beliefs and your belief system (which includes many patterns and behaviors that you learned in childhood and life’s experiences) are how you perceive and interpret the world around you.

Some people believe that if they have a new car, new house, new clothing, or a new relationship that they will be happier than they are currently. Happiness is a state of mind. Happiness is a choice.

The beliefs you have our choice… You can either choose to believe them or release them – free yourself of the burden and pressure of holding out for happiness until something better comes along.

Why not choose to be happier right now?

Simply by doing more of what makes you happy.

Do you know what makes you happy?

You may be wondering what this has to do with addressing fears and feelings. This is where I jump in because you can’t be happy and fearful at the same time so it’s important to address the fears you have in the feelings that you’re feeling.

People often have fears of success, failure, rejection, or illness. There is nothing more than false evidence appearing real.

Identify what you’re afraid of.

What emotions are you feeling?

What triggered them for you?

“There is only one thing that makes a dream impossible to achieve: the fear of failure.”
― Paulo Coelho, The Alchemist

Focus on what you have control over. You have control over yourself and perhaps the environment that you’re in.

Question your beliefs. Ask yourself questions about your assumptions and the beliefs that you have.

If you are afraid of achieving success, you may be self-sabotaging yourself.

What are you afraid of?

What beliefs do you hold around success?

Do you believe success should happen in a certain way?

Who says?

There are many routes to success. As long as no one is harmed or going to jail, you can take as many routes as you want.

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, ‘Who am I to be brilliant, gorgeous, talented, fabulous?’ Actually, who are you not to be? You are a child of God. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won’t feel insecure around you. We are all meant to shine, as children do. We were born to make manifest the glory of God that is within us. It’s not just in some of us; it’s in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.”
― Marianne Williamson, A Return to Love: Reflections on the Principles of “A Course in Miracles”

Why are you holding yourself back?

Are you afraid to fail or make a mistake?

Guess what? You are farther ahead than those who do not even try.

Mitigate your risks. Do your homework. Learn as much as you can about achieving your goal.

Have others done what you want to do?

Talk to them. I can hear it… “Why would they want to talk to me?”

People like to share how they achieve success. They will even share stories of their mistakes and failures. Why not learn from others mistakes so you don’t repeat what they have done. Save yourself some heartache.

Shift your thinking-failures and mistakes are learning opportunities to improve and grow. They make us stronger. Take a listen to episode blank challenges make us stronger. [EPISODE 16 – Challenges Make Us Stronger]

Some people have a great fear of rejection. As much as we want to hear a “yes”, a “no” can be a great thing. If someone is not interested or not the right fit- you are not wasting your time. If someone says no- it may mean not the right time, not enough money, not enough information.

Discover what their “no” is by asking questions. Get more information.

For others, the fear of illness paralyzes them from taking action. There are risk factors that you can control when it comes to your health and those you cannot. Worrying about what could happen is a waste of time. Imagine what you can accomplish if you use the time you worry about something to be proactive. Some of the risk factors that you can’t control include your age genetics race and for the most part gender. Risk factors that you can control include your waistline, level of stress, eating habits, and level of activity. Get a yearly physical examination by your physician. Get your eyes checked and your teeth checked. Take care of your health. Listen to your body- if you feel different than what your baseline is for you-you should get it checked out.

Be proactive in taking care of your health that you can live long and prosper.

Address your fears and manage your emotions so that you can ask the right questions to achieve your dreams and make them become your reality. You never know the life you change in the process. Often the person’s life you change is your own.

Time 11.22 min