communication Archives - Page 4 of 6

Episode 50 – Being an Effective Communicator

December 6, 2016 by Debra Kasowski Leave a Comment

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[embedyt] http://www.youtube.com/watch?v=ABZiHdyAQ-c[/embedyt]

Robyn’s “Lightening captured in a bottle that zaps you into a new way of thinking…”

Everyday communication is like mixing up chemicals. Sometimes it creates exciting discoveries… sometimes it just blows up!

Robyn Hatcher, communication expert and author, knows successful communication is the life blood of any thriving organization. Robyn’s cultivated a formula to transform weak communication skills into potent business gold.

Her 15 plus years as a professional actress and her experience as a certified Neural Linguistic Programming practitioner, give her a powerful combination of creative tools and scientific research.

Now, as owner and CEO of SpeakEtc., she delivers the brain science hacks that help business leaders command a room; galvanize a team and become a catalyst for change.

Robyn has elevated the communication skills for Fortune 500 companies and noteworthy brands, including Lifetime Television, Jones New York, AXA, UBS, Hewlett-Packard and others. Robyn’s first book, Standing Ovation Presentations (Motivational Press, 2013), contains a unique communication style system called ActorType s . and was named on Forbes.com as one of 2015’s Top 100 Coaching Books.

Robyn wants everyone to become more powerful, engaging and confident communicators.

Time: 43:23 min

Keywords: Communication, body language, effective communicator, Tone of voice, networking, networking etiquette, language, labels, podcast

How to Do More with Less on Your Next Project

December 3, 2016 by Debra Kasowski Leave a Comment

No matter what the project is, it seems as though everyone is asking to do more with less. There seems to be increasing pressures on scarce resources and demands on time. Team members are becoming exhausted and overworked and morale and motivation of the team are going down. Is it even possible to do more with less without impacting quality?

When it comes to doing more with less, it really comes down to being efficient and productive and paying attention to the smaller details. How do we do that? We do this by examining the processes, the resources, the demands, the risks, and the timelines. No one wants to sacrifice the quality of their work as it impacts the reputation of being known for delivering the end results. If you manage a project, you know that you need to really streamline your deliverables and processes all while continuing to motivate your team and keep your stakeholders informed. You must be focused to ensure that none of the deliverables that you are juggling fall out of place.

There are several things that you can do to become more productive and do more with less:

Take on fewer projects on or prioritize deliverables. It is important to identify what is critical to a project to get the outcome desired. It is about keeping things simple in a complex system. Using smart goals to map out the plan.
Communicate with your team and your stakeholders on a regular basis. It is important to clarify responsibilities, processes, expectations, and the delivery of feedback. Everyone needs to be kept in the loop. It is also important to communicate what roles and responsibilities need to be delegated to ensure the team is focused on their strengths and what they’re going to be delivering.
Eliminate any waste by using lean thinking. Clear off your plate of any unfinished projects and determine if they’re still important. Delegate them if you need to. Eliminate any distractions so that you are completely focused on the work at hand. It is recommended that you keep a time log or journal of the time spent on deliverables. You will be surprised at where some of the time wasted actually goes. Remember to ensure that people are given the appropriate role and responsibility to carry out what needs to be done.
Brainstorm your options with your team and stakeholders. When times need to be tighter because everyone has a certain amount of money and resources to work with, you will need to get creative and innovative with your solutions. Draw on the experience and expertise of your people. They are your secret weapon.
Make effective decisions. Gather your facts, statistics, and information. Learn what your team members think and feel about the options available and gain an understanding of the emotions involved in the decision. Ask yourself if you are bottlenecking the process because you have the need to approve every detail. Can you offload some of the responsibility to your team members?
Measure and manage your deliverables and outcomes. What you measure can be managed. Keep track of time, money, and the efforts of your people. Readjust your course accordingly as you evaluate at certain milestones along the way.
Keep your team motivated. Celebrate the launch of your projects. Take time to acknowledge and praise your team members and your team’s accomplishments. You need to create a compelling vision that your team will be inspired by. They need to feel a part of the vision and that their role is meaningful and important in getting to the end result.

As you are working with your teams and stakeholders, you will be able to develop creative and innovative solutions in learning how to do more with less. In times of change, you may feel that is all you are doing. There may be times that you will be surprised by how much you can get done and have a team that is truly satisfied with the quality of their work and the efforts they put in. How are you going to do more with less on your next project?

DEBRA KASOWSKI, BScN CEC is an award-winning best-selling author, transformational speaker, blogger, and Certified Executive Coach. She has a heart of a teacher and is certified in Appreciative Inquiry and Emotional Intelligence. Her writing has been published in a variety of print and online magazines. Debra Kasowski International helps executives, entrepreneurs, and organizations boost their productivity, performance, and profits. It all starts with people and passion. Sign up the Success Secrets Newsletter and get your free mp3 download today! www.debrakasowski.com

Episode 49: Creating the Collaborative Advantage

December 1, 2016 by Debra Kasowski Leave a Comment

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“Alone we can do so little; together we can do so much”
― Helen Keller

The saying “If you can’t beat them join them.” holds true when it comes to creating the collaborative advantage. The collaborative advantage is the ability to form beneficial and rewarding relationships with other businesses and organizations. When forming a collaboration, it is important to create a relationship that has mutual benefits in which both feel like they’ve achieved a win-win toward meeting their goals. It’s not a trade-off that if I do this for you that you will do this for me that’s not true collaboration. Many partnerships are screened for their financial contribution, however in their missing the key piece in a successful collaboration-the people.

Commitment can be high in collaboration when the value is available to both parties in a joint venture or partnership that are not in direct competition but actually complement each other. There can be barriers preventing collaboration. The barriers may occur with shared values and goals as well as behaviours. Having shared values is a good thing, there are times when collaborators try to please each other and they’re afraid to call things out when something goes wrong. Behaviours that can impact the collaboration are not seeking help or asking for help when needed, having the belief that you need to solve it all yourself, and also you may face people who were unwilling to help.

Even though we’re looking for cooperation, collaboration should not be confused with teamwork. Teamwork is when you work together to meet a common goal or vision whereas collaboration is when you work together to meet your individual or organizational goals. For example, you may see a car manufacturing company collaborate with the sound system company to ensure high-quality sound systems in their vehicles. They are working together for the interests of their own organizations. In working together you are gaining new perspectives and have the ability to brainstorm creative and innovative solutions.

“As a collaborative leader, you support people in their work—you remove roadblocks and help them win.”
― Kenneth H. Blanchard

There may be times when you need to know when not collaborate with others. There is a cost to collaborating that sometimes people don’t consider resources, money, and time. Learn and forecasts your return on investment.

There are times when the collaborative advantage is more valuable than a competitive advantage. You get to expand your network and available resources. Creating the collaborative advantage requires strategic intent. It’s important to listen and understand align with the needs of each business and organization. There has to be a commitment to the partnership.

This partnership or collaboration creates accountability and you have an opportunity to learn from each other. This is paramount. It is important to have agreements in writing as to what each partner is willing to do and not do. There needs to trust that each partner is working for the best interest of working together even though they are working for their own business and organizational gain. Boundaries need to be in place. You may even consider having an exit strategy where partners have permission to withdraw from the partnership.
Business and organizational relationships are no different than personal relationships. People need to know like and trust a business or organization before they plan to do any business with it. Conflicts and misunderstandings may occur. It is important to recognize that each party may have their own opinions and it is okay to respectfully disagree. You will just need to work together in figuring out a solution.

“When people feel trusted, they’ll begin to understand they are contributors–and you’ll get great ideas and happy people.”
― Eunice Parisi-Carew

It’s important to note that when you take the time to get to know the people of the organization that you will be able to have more influence than if you would just looking at the financial advantage. As you get to know the strengths and talents of each partner, you will be able to recognize ways to leverage it to your advantage. When someone finds you relatable based on having a family or pets or a similar hobby, they may be more apt to choose you over a competitor because you show up as a person first. A collaboration that brings out the best in each partner ends up creating a competitive advantage.

Questions to Ask Yourself When Creating a Collaborative Advantage:

How will this get me closer to my goals or my organization’s goals?
What is my level of commitment to creating this collaborative advantage?
What would I like to learn from this partnership?
How will we hold each other accountable?
In what ways, can we encourage co-operation within our teams?
What are the boundaries that need to be in place?
How can this collaboration bring out the best in us?
What are the needs of my partner and how can I understand how I can help them fulfil those needs?

Who would you like to create a collaborative advantage with? Accelerate your results by collaborating with others.

We would love to have you subscribed to the Success Secrets newsletter on my website at www.debrakasowski.com where you’re going to get us free MP3 download 10 Surefire Strategies to Power Up Your Productivity and Performance. I would love to hear about this podcast has impacted your life. E-mail me at Debra@DebraKasowski.com. Thank you for listening to The Millionaire Woman Show where we talk about leadership, business, and human potential to help you live rich from the inside out. Subscribe to The Millionaire Woman Show. Share it with Your Friends. Give us a 5-star rating!

Time: 09:03 min

Keywords: collaboration, collaboration advantage, cooperation, working together, collaborating with clients, sustainability, competitive advantage, accountability, creating a collaborative advantage

Episode 48 – How to Be Insanely Great as a Leader

November 29, 2016 by Debra Kasowski Leave a Comment

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[embedyt] http://www.youtube.com/watch?v=E2NiG1Yg-58[/embedyt]

Dr. Mark Goulston

markgoulston-original Widely regarded as a “people hacker,” Dr. Goulston began his career as an interventional psychiatrist focusing on suicide and violence intervention and prevention and UCLA professor of psychiatry. He then extended his work to training FBI and police hostage negotiators and then to the corporate world and NGOs.

His “people hacking” has now extended to, “hacking genius,” and he has recently been speaking, writing and providing webinars on “Insanely Great! How to Think Like Steve Jobs.” Along with that he helps companies to see into their futures the way Jobs could. By the way, it is not that difficult, it’s just difficult to envision a different paradigm when you’re within your own paradigm. You know the saying, “When you’re a hammer, the world looks like a nail.”

Past or present companies or institutions, he has worked with or spoken to include: Harvard Business School, IBM, Mattel, Coca Cola, Toyota, Hyatt, Accenture, Ernst & Young, Sodexo, Goldman Sachs, Bank of America, Northern Trust, Northwest Mutual, YPO, UCLA, USC, University of Alabama, American Bar Association, NACD.

Including, “Just Listen,” Dr. Goulston is the author of seven books with his first book, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, first published in 1996 being in the top 5 self-help books at Amazon for the last seven years. His most recent book is Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life and was recently Oprah.com featured book and was nominated as an Audie Award 2016 Finalist.

He writes for Biz Journals, Harvard Business Review, Business Insider, Huffington Post, Fast Company and Psychology Today and appears widely in the media including CNN, Wall St. Journal, NY Times, Fortune and Forbes.

He serves on the Board of Advisors of Health Corps, Brainrush and Truli Media.

Dr. Goulston earned a BA from UC Berkeley, MD from Boston University School of Medicine, Post Graduate Psychiatry Residency from UCLA Neuropsychiatric Institute and is a Fellow of the American Psychiatric Association. He was selected as one of America’s Top Psychiatrists in 2004, 2005, 2010, 2011 by the Consumers Research Council of America.

Interview Length: 54:56 minutes

Keywords: listening, Steve Jobs, Dr. Mark Goulston, getting through to anyone, connection, intentional listening, communication, relationships, interpersonal relationships, Just Listen

Episode 44 – Making Difficult Conversations More Comfortable

November 15, 2016 by Debra Kasowski Leave a Comment

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How many of you enjoy difficult conversations? How many of you have had a difficult conversation? My guess is many of you have. It doesn’t make it any easier. Each situation you face requires courage and empathy. Difficult conversations are often viewed as conflicts. Difficult conversations are never easy but they are simple.

Some people believe that if you avoid having these difficult conversations or avoid discussing the elephant in the room that they’ll just go away. What happens when you will avoid a difficult conversation? This behaviour actually compounds it adding more discomfort and even tension to the room. It could eventually blow up and cause a lot of damage in relationships.

Avoiding Difficult Situations

Why do you think we avoided it? There can be a number of reasons why we avoid having difficult conversations:

Some people believe that if you talk about the difficult situation you’re only making it worse by adding fuel to the fire per se.
Others believe that difficult conversations make both parties feel that so why would we want to go there?
When we have those difficult conversations, sometimes there’s nothing preparing us for what we might be told.
The uncertainty of the impact and the outcome can make people uneasy.

I remember when I was a new manager at performance conversation my manager had suggested that an area of personal development for me was to get more involved in people management and being able to handle those difficult conversations. I was very wary about inking that on paper. I now understand why because as soon as I inked it on paper it was like the universe was saying and ‘Here it is!” Difficult conversations seem to come fast and furious. There were times that I could feel my stomach flipping but play out the conversations in my head and sometimes I was even sick to my stomach because I was so uncertain of the outcome. As time went on, I developed a system in which I no longer am afraid to have a difficult conversation and my stomach doesn’t flip out as much on occasionally uneasy but not to the point that I feel I need to visit the bathroom.

Everyone Wants to Be Heard

listening The one thing that I feel is most important when having a difficult conversation is that everyone’s voice be heard whether you agree with it or not. You must take a nonjudgmental approach where you challenge your assumptions by asking yourself questions. It is important to stick to the facts. I’m not saying that your emotions are not important however they may not be the drivers of the miscommunication or the feedback that needs to be delivered.

When Emotions Run High

When emotions are high, it’s best to give it space and time to let it settle out. When emotions are high, people may say things that they later regret and did not intend. What happens is, there is a part of the brain that tries to protect you and when emotions are high you do not think rationally. Knowing this, you might choose to step back from the situation to really gain a clear picture and gather those facts. Acknowledge that there may be differences. Even though, you are putting the emotions aside as you review the facts, it doesn’t mean that what had occurred or the feedback gifts delivered to have an impact on you.

Take Time to Self-Reflect

It is important to do some self-reflection especially when the miscommunication may be with you and another person. Do check-in on yourself and take responsibility for your contribution to the miscommunication or the problem – I call this “owning your stuff.” People forget that it takes two people to tango and have a conversation. Each person comes forward with their own contribution to a situation. Put aside all blaming or complaining. Faultfinding does not help people move forward.

Preparation Meets Conversation

One of the best ways to prepare for difficult conversation is to prepare and script out, rehearse, and even role-play what you would like to say to take the anxiety out of having this conversation that you see is difficult. Assess the current situation and compare it to what you expect. What is the gap? Come from a place of curiosity to gain an understanding of what the true picture is versus what is imagined. This way you won’t forget anything and sometimes looking at the written piece of paper may help you control your own emotions.

Difficult conversations need to be discussed in a private area between the parties involved. Remember that you are working toward preserving a relationship and even though you may think differently and you may agree to disagree, you want to make sure that each person walking away from this conversation still remains intact. Let the person that you are speaking with know that you might be feeling uncomfortable. Pay attention to the other person’s emotions and your own. Watch their body language if face to face. I do not encourage anything but! It is not good to have these conversations by phone as you miss the visual or body language and there is no tone in email or text. It is okay to share how you’re feeling about the discussion. You will also want to express what you look need and expect for future actions of another person or what you are willing to do. Knowing that outcome can help you understand if you actually met the needs of that conversation.

Awesome Strategy

This discussion has often been referred to as the XYZ method:

X – When this happened…(What was said – facts!)

Y- I felt …(Feelings)

Z – In the future, I would like…(Expectations)

I have used this method on several occasions and I do have to tell you that not only is it empowering but it allows you to focus on the facts without bottling up your emotions.

No matter what the difficult conversation, you need to remember that both parties come with their own perspectives, knowledge, and experiences. They are upset is about them because you cannot be responsible for someone else’s feelings and they cannot be responsible for yours. Ask yourself why you feel triggered in the conversation. Is it that you never felt heard, valued, or appreciated? Treating people with respect is imperative even if we disagree with what they might be saying. You too, come with your own perspectives, knowledge, and experiences. Expectations may be different. Work toward finding a common ground that both parties feel comfortable with as they walk away from that conversation.

Every difficult conversation is different. People are driven by emotion and also need to be where the facts. With practice and the use of these simple steps, you will be able to have difficult conversations with grace and you will find them more comfortable as you develop confidence and competence in having them. Sometimes you may realize that the bond between two people gets even stronger because they’ve been able to have a difficult conversation. No one said it would be easy but it will be worth it even if it is for your own peace of mind in ensuring that you say what you needed to say versus holding onto it.

Time: 11:54 min

Keywords: having difficult conversations, managing difficult conversations, fierce conversations, communication, miscommunication, overcoming difficult conversations